General Conditions

• Returns are accepted only as per the conditions mentioned below and within the specified time frame.​
• Certain products may be non-returnable for health, hygiene, or regulatory reasons.​

Non-returnable Products

• Products that are opened, used, or with tampered seals.​
• Temperature-sensitive medical products, injections, or perishable items.​
• Products marked as “Non-returnable” or “No Returns” on the product page.​

Return-Eligible Cases

You may request a return or replacement in the following cases:​

• You received a damaged or defective product.
• You received an incorrect product compared to your order.
• The product is missing essential parts or accessories as described.

Return Window and Process

• Return requests must be raised within [X] days of delivery via our support email or website account section.​
• You may need to provide: order ID, photos/video of the product and packaging, and a brief description of the issue.​
• Once your request is approved, our courier partner will be scheduled to pick up the product from your address where possible.​

Conditions for Accepted Returns

• Product must be unused and in original condition, with all tags, manuals, and original packaging intact (except in cases of damage or defect).​
• We may refuse the return if the product is damaged due to misuse, negligence, or improper handling by the customer.​

Refunds

• After we receive and inspect the returned product, we will notify you of approval or rejection of the refund.​
• If approved, refunds will be processed to the original payment method or as store credit within [X] working days.​
• For COD orders, refunds may be issued via bank transfer or store credit after collecting bank details.​

Partial Refunds and Deductions

• Shipping charges, COD charges, or handling fees may be non-refundable except where mandated by law.​
• If any free gifts or bundled items were provided, they must also be returned; otherwise, their value may be deducted from the refund.​

Order Cancellations

• You may cancel your order before it is shipped by contacting our support team.​
• Once an order is shipped, cancellation may not be possible; in such cases, you may need to follow the return process (if applicable).​