Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase products from us.​
By using this website, you consent to the practices described in this Policy.​

Information We Collect

We may collect the following types of information:​

• Contact details: name, email address, phone number, billing and shipping address.
• Account information: username, password, order history.
• Payment information: limited payment details processed via secure gateways (we do not store full card numbers).
• Technical data: IP address, browser type, device information, pages visited, cookies and similar technologies.
• Health-related information: prescription details or information you voluntarily provide to process orders for medical products.

How We Use Your Information

We may use your information to:​

• Process and fulfill your orders, payments, and deliveries.
• Communicate with you about orders, support, updates, and promotional offers (where permitted).
• Improve our website, products, services, and user experience.
• Comply with legal obligations related to sale of medical products and record keeping.

Legal Basis and Consent

• We process your data based on your consent, contractual necessity (to fulfil your order), and legal obligations (such as tax and medical regulations).​
• You may withdraw consent for marketing communications at any time by using the unsubscribe links or contacting us.​

Cookies and Tracking Technologies

• We use cookies and similar technologies to recognize your browser, remember your preferences, and analyze website traffic.​
• You can manage or disable cookies through your browser settings, but certain features may not function properly.​

Data Sharing and Third Parties

We may share your information with:​

• Logistics and courier partners to deliver your orders.
• Payment gateways and banks to process payments securely.
• IT, analytics, and marketing service providers who assist in running our business.
• Government or regulatory authorities when required by law, especially regarding medical and health products.

Data Security

• We implement reasonable technical and organizational measures (such as encryption, access controls, and secure servers) to protect your personal information.​
• However, no method of transmission over the internet is completely secure; you use the website at your own risk.​

Data Retention

• We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.​
• Prescription and order records for medical products may be stored for the period required by applicable healthcare and tax regulations.​

Your Rights

Subject to applicable law, you may have the right to:​

• Access the personal information we hold about you.
• Correct or update inaccurate or incomplete data.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain types of processing.

Children’s Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal data from minors without parental consent.​

Contact Information

For questions or requests regarding this Privacy Policy, please contact:​

• Email: [your privacy email]
• Address: [your full business address]

Changes to this Policy

We may update this Privacy Policy periodically; changes will be posted on this page with an updated “Last Updated” date.​