Introduction

These Terms and Conditions (“Terms”, “Agreement”) govern the use of our website and the purchase of medical and health-related products from our online store.​
By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must not use this website or place any orders.​

Definitions

• “Company”, “we”, “us”, “our” refers to [Medfi], the owner of this website.​
• “Website” refers to [medfionline.com].​
• “User”, “you”, “your” means any visitor, user, or customer of the website.​
• “Products” means medical devices, health products, consumables and any other goods sold on the website.​

Eligibility

• You must be at least 18 years old and capable of entering into a legally binding contract to use this website and place orders.​
• By placing an order, you represent that all information you provide is true, accurate and complete.​

Account Registration

• You may need to create an account to place orders or access certain features.​
• You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.​
• You must notify us immediately of any unauthorized use of your account.​

Product Information

• We strive to display accurate product descriptions, images, specifications, and pricing; however, errors or omissions may occur.​
• All product information on this website is for general information only and is not a substitute for professional medical advice.​

Medical / Prescription Products

• Certain products may be available only against a valid prescription as per applicable law.​
• Where required, you must upload a clear and valid prescription issued by a registered medical practitioner before placing an order.​
• We reserve the right to verify the prescription and reject, modify, or cancel orders that do not comply with legal requirements.​

Pricing and Taxes

• All prices are listed in [Currency, e.g., INR] and are inclusive/exclusive of applicable taxes as indicated on the product page.​
• We reserve the right to change prices at any time without prior notice, but such changes will not affect confirmed orders.​
• Shipping charges, if any, will be displayed at checkout before you confirm your order.​

Orders and Acceptance

• Your order is an offer to purchase products from us under these Terms.​
• We may accept or reject any order at our sole discretion, including due to product unavailability, pricing errors, or regulatory issues.​
• An order is confirmed only when you receive an order confirmation email or message from us.​

Payment Terms

• Payment may be made through:
  • Online payment methods (credit/debit card, net banking, UPI, wallets, etc.), or
  • Cash on Delivery (COD), where available.​
• By providing payment information, you confirm that you are authorized to use the chosen payment method.​
• All online payments are processed through secure third-party payment gateways; we do not store full card details on our servers.​

Shipping and Delivery

• Delivery timelines displayed at checkout are estimates only and may vary due to logistics or external factors.​
• Risk of loss passes to you upon delivery of products at the shipping address provided by you.​
• If delivery fails due to incorrect address, unavailability, or refusal to accept, we may charge re-delivery or cancellation fees.​

Returns, Replacements and Refunds

• Our Returns and Refunds Policy forms part of these Terms and explains when and how products may be returned or refunded.​
• For safety and hygiene reasons, certain medical or health products may be non-returnable except in case of manufacturing defect, damage, or wrong product delivered.